For the past 6 months my wife and I have looked to purchase a pop up camper. We began the process with the intention of just finding a nice well kept used (cheap) pop up. Well after 4 months of searching Craigslist and seeing the abused pop ups that were for sale we started to realize that we should move our search to include a dealer. Of the dealers in the Orlando metro area surprisingly few dealers handle pop up campers several only carry them a couple of months of the year and even then they only carry a couple of models.
enter Orlando RV. I first stopped by Orlando RV in January having driven by I knew they always seemed to carry a large inventory of pop up's. and they carried several used units. I met Bill at that time and while they didn't quite have the used unit of my dreams he was very helpful and contacted me when they had a pup that he thought I would like.
A couple of weeks ago my wife and I stopped to see a used pup and my wife fell in love with the New Rockwood 1980. they had a couple of units at the dealer however Bill our consultant was able to reserve one from their Albany Ny location and they would have it delivered to us with in a week.
Mort in the Finance office was very professional and prepared to handle any of our financing needs and had our loan approved the next day.
Delivery day…… admittly I have never purchased an RV before and I am a rather cynical person so when I was advised that I would have to go thru a 2 hour demonstration of the pop up I suspected that It would simply boil down to a sales pitch by the parts department. Wow I had that one wrong!!!! :) Today I meet with Chris. Chris is one of 2 employees at Orlando RV whose sole job is to go over every aspect of the camper to ensure that my wife and I were comfortable with the handling and operation of the unit.
The Camper was immaculate on delivery. can not imagine how it could have been in better shape and ready to go. as we were doing the walk thru Chris noticed a piece of molding that wasn’t perfect and immediately replaced it.
when it came time to hitch up the camper to my van the lights wouldn’t work Chris and another tech immediately started to trouble shoot the problem and discovered that when the hitch company wired up my van with the wiring harness they didn’t finish the job correctly and immediately made the corrections to my van (at no charge ) so I could be on my way.
RV Direct / Orlando RV is a family owned and operated business the VP of the Orlando location Mark Strollo. During this transaction I had the opportunity to speak with Mark on the phone and when I came to pick up the unit he immediately introduced himself and checked in during the demo to make sure all was going well.
I really appreciate all the staff at Orlando RV did to make this a smooth transaction. While we were not purchasing a 200k motor home we purchased a simple pop up camper the staff treated us as thou we had just purchased the most expensive unit on the lot.
Robert Paulson
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DW 67 DH 67 DS 96 DD 03 DS 05
