Dusty's RV - Bartow Florida

[wantoo]

I purchaed a new Fleetwood Niagra from Dusty's RV.  This was the worst sales experience I have ever encountered. 

Before the actual purchase my sales rep and everyone at the dealer were treating me like a long lost relative.  After and I mean immediately after I signed on the bottom line. They dumped me like a red headed step child!

While I really like my camper - I would gladly travel 200+ miles when I purchase me next one rather than buy from Dusty's again.

Matt Vidosh

[TooManyTents]

Welcome to PUX Matt.
I assume you talked with the owner/manager and are not just venting here.  Other than offer sympathy, we can't do much.  The owner can.  Presumably he understands that repeat business and word of mouth (positive) advertising are good for his business and irritating customers and driving them away is bad for his business.  Especially in tough economic times, a smart manager does things that are good for his business.

What did the dealer/manager say?  I see they are part of Camping World.  Have you tried contacting a Camping World regional manager or sales VP?

[Campingone]

http://www.southernrvcenter.com/

I think you would be very happy with these people.

[fatherof5]

Before I purchased my Avalon in late September from Tom Johnson in Concord, NC I had been in touch with my local dealership in Raleigh. I was not happy with some of the sales techniques and after a very disrespectful conversation with one of the sales reps in Raleigh I decided to call FTCA directly to let them know about my experience with one of their dealers. They were very appreciative of the information. These dealerships have to maintain a certain minimal level of service in order to sell the FTCA product... the more negative the customers experiences the greater the likelyhood that the manufacturer will consider changing dealers for a specific market. My suggestion is that you call FTCA in Somerset, PA and ask for someone in the sales department... I am sure they would like to know more about your experience.

[tampajim]

Matt.....I'm really surprised at the service you received at Dusty's. I bought one of my popups from them and have a few friends purchase TT from them also, no one that I know has ever had an issue with Dusty's. I have used their service dept once and while it did take longer than anticapted to resolve the issue, they were with me through the entire process. Maybe you just hit them on a bad day. I haven't had any contact with them in months and maybe the economy is getting to them. Lazy Day's RV, the "so called" largest dealer in the US, closer to my home has laid off a signicificant amount of people from their operations so maybe they are scapping the bottom of the barrel.

I do have a neighborhood acquentice that works at Dusty's. If you would like to send me a private email, I would be happy to deliver her your concerns and see if they can redeem themselves.

[wantoo]

Just a quick thank you to everyone for the useful advice.

[tampajim]

Just an update that I offered to take Matt's complaints to a Dusty's RV salesperson that I knew but never received a PM from him. I also checked his previous other four posts and see that 100% of them are bashing Dusty's so I believe this person has an agenda.